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GENERAL TERMS AND CONDITIONS OF SALE


ORDERS

usdglobal.com reserves ownership of items until the order has been paid in full.

usdglobal.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who, in its opinion, presents any form of risk or abusive return practice.

usdglobal.com undertakes to honour orders received on the usdglobal.com website only while stocks last. If one or more items are no longer available, USD GLOBAL undertakes to inform the customer as soon as possible, and to reimburse the customer at the latest within seven (7) days following notification of stock shortage.

Prices, Taxes and Transport

Prices displayed on usdglobal.com are in Canadian dollars (CAD), do not include taxes and shipping and are subject to change without notice. The official price of your order, including taxes and shipping, will be sent to you when you confirm your order on the usdglobal.com website.

Terms of Payment

You can pay for your online purchases using a MasterCard, Visa or American Express credit card via the STRIPE payment site.

Product Availability

USD GLOBAL displays products available for sale on its usdglobal.com website. Some products may no longer be available at the time of delivery. If this is the case, a customer service representative will contact you, using the contact information in your customer profile. You will then be able to modify or cancel your order.

PROMOTIONS

Promotions posted on the usdglobal.com website are subject to change without notice.


Deliveries by MAIL

  • All our parcels are delivered by Canada Post to the address requested when the order was placed.
  • You will receive your invoice by email once your order has been prepared.
  • Your order may be delivered in more than one parcel at no extra charge.
  • As soon as your parcel has been picked up, you will receive an email confirming that your order has been received.


Refund Policy

If you are not completely satisfied with an item, please return it to us within thirty (30) days of the order date in its original condition. The return will be credited to the same credit card used at the time of purchase, excluding shipping costs. In the event of an error on our part or if a product has a manufacturing defect, and you notify us of these cases within the time limits prescribed below, we will issue you a return authorization number (RMA), including return shipping costs upon notification.


Return Policy

To make a return, send an email to info@usdglobal.com with the following information:

  • your order or invoice number;
  • product reference number;
  • pick-up address if it is different from the address of the initial shipment;
  • where Canada Post can find the parcel at the address provided if you plan to be absent at the time of pick-up.

For more information about web orders, contact us toll-free at 1 800 463-2245, Monday to Friday, between 9 a.m. and 5 p.m. ET.


Products Under Warranty 

All our products are protected by a manufacturer's warranty. USD GLOBAL and/or the manufacturer will not be responsible for labour or return shipping costs. If a product is returned following a warranty claim, and no defect is found, the customer is responsible for shipping and labour costs.



PRIVACY POLICY

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. USD GLOBAL takes the protection of your personal information very seriously. This is why we are committed to respecting the confidentiality of the personal information we collect.


Privacy Officer

USD GLOBAL's Privacy Officer is Giles Junior Guillemette, President.

To contact him:
jguillemette@me.com
QUÉBEC BRANCH - HEAD OFFICE
426, 3e Avenue, Lévis (Québec) G6W 5M6
Telephone: 418 834-4513 | Fax: 418 839-7572


Personal Information Collection

This information enables USD GLOBAL to provide the customer with personalized services and to improve the offers and promotions proposed to the customer. It is also necessary for the processing and management of customer orders.

This data is collected:

  • when you create an account;
  • when you subscribe to our newsletters;
  • when you place an order or request a return on the usdglobal.com website;
  • when you contact USD GLOBAL by email;
  • when you participate in a contest, promotion or survey;
  • when you browse the usdglobal.com website.

We collect the following information:

  • your first and last name;
  • your e-mail and/or postal address;
  • your telephone number(s);
  • your credit card number;
  • where applicable, the personal information of third parties to whom you have purchases delivered.

USD GLOBAL may also collect optional, but not required, information, such as information about products that interest you and, in some cases, your opinions and personal preferences. USD GLOBAL may also keep a record of the different products you purchase in order to optimize your shopping experience on the usdglobal.com website.

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.


Forms and Interactivity

Your personal information is collected via the following forms:

  • Information request form
  • Job application form
  • Meeting request form

We use the information collected in this way for the following purposes:

  • Contact
  • Website management
  • Customer care


Log Files and Cookies

We collect certain information via log files and cookies. This information is mainly as follows:

Anonymous analytical data

We use tools to retrieve anonymous data, such as origin, type of browser used and number of pages viewed, in order to improve our website and serve you better.

  • Google Analytics - Google Analytics Privacy Policy
  • Remarketing (advertising): This data enables us to display advertising on other sites according to your interests when navigating our site. You can withdraw this information at any time by following the procedure in the Google Analytics Privacy Policy.

Using such files allows us:

  • To obtain anonymous statistics on the use of the site.
  • To improve the quality of the content, display and performance of the site.


Opposition and Withdrawal Rights

We undertake to offer you the right to object to and withdraw your personal information. The right to object means that Internet users may refuse to allow their personal information to be used for certain purposes mentioned at the time of collection.

The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

To exercise these rights, please write to us at:
HEAD OFFICE
426, 3e Avenue, Lévis (Québec) G6W 5M6
Telephone: 418 834-4513 | Fax: 418 839-7572


Right of Access

We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or delete information concerning them.

This right may be exercised in writing or by telephone:
HEAD OFFICE
426, 3e Avenue, Lévis (Québec) G6W 5M6
Telephone: 418 834-4513 | Fax: 418 839-7572


USE of Personal Information

USD GLOBAL will collect personal information gathered in connection with an order only for the purposes of opening an account in your name, processing your order, delivering your order, responding to your questions regarding the status of your order, conducting research to better understand your needs and preferences, measuring our performance, enhancing the online experience, and if you consent, sending you other promotional communications about the usdglobal.com website and its products on a personalized basis. Only those individuals whose information is necessary for the performance of their duties have access to the personal information collected.


Disclosure of Personal Information

USD GLOBAL does not sell, rent or share the usdglobal.com website user list. We do not sell, rent, or trade your personal information to third parties without first obtaining your consent or as permitted by law.

We may share your personal information with third parties who provide services to us, such as processing payments, hosting the usdglobal.com website, sending e-mails or other communications, running contests and promotions, or for statistical purposes.

These service providers are bound by agreements prohibiting such third parties from using or disclosing personal information for purposes other than providing services on our behalf, or as otherwise required by applicable law.

We reserve the right to disclose your personal information in connection with legal proceedings or a valid legal enquiry or order, or as otherwise required by applicable law.


Security

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL Protocol (Secure Sockets Layer)
  • Data backup
  • Username / Password
  • Firewalls

We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.


Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the usdglobal.com website. We will treat your personal information in accordance with the Privacy Policy in effect at the time of collection, or as otherwise agreed upon with you.


For MORE INFORMATION

If you have any comments or questions, please contact us using one of the following methods:

By mail: 4426, 3e Avenue, Lévis (Québec) Canada G6W 5M6
Telephone: 1 800 463-2245
E-mail: info@usdglobal.com

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For more information, read our Privacy Policy.

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